ThongLo Shipping & Services

Effective Date: January 22, 2026

1. Shipping Services

  • Coverage: ThongLo delivers to major cities within China and selected international regions, meeting the diverse needs of our users.
  • Delivery Time: Domestic orders typically arrive within 3–7 business days. International orders may vary depending on the logistics provider and destination.
  • Tracking: Every order comes with a unique tracking number, allowing users to monitor shipping progress in real-time via the “My Orders” section.
  • Shipping Methods: We partner with reputable domestic and international logistics providers, offering standard delivery, express shipping, and signature confirmation services.
  • Shipping Fees: Fees are calculated based on product weight, delivery address, and selected shipping method. Some promotions or minimum purchase amounts may qualify for free shipping.

    • 2. Customer Service

  • Professional Support: Our customer service team provides multi-channel support, including online chat, email, and phone, ensuring responses within 24 hours.
  • Order Management: Users can check order status, update shipping information, request cancellations, or initiate returns/exchanges anytime through their account.
  • Return & Exchange Policy: ThongLo offers flexible return and exchange services to ensure a worry-free shopping experience. Eligible requests are processed promptly.
  • Security Assurance: We use secure payment channels and encryption technology to protect user accounts, payment information, and personal data.

    • 3. Personalized & Value-Added Services

  • Personalized Recommendations: Based on user preferences and purchase history, we provide tailored product suggestions to enhance the shopping experience.
  • Membership Services: ThongLo members enjoy exclusive discounts, reward points, and priority delivery options.
  • After-Sales Support: Whether it’s product inquiries, order issues, or technical support, we provide professional assistance to ensure user satisfaction.

    • 4. Commitment & Guarantee

    ThongLo adheres to a high-standard service philosophy:

  • Customer-centric approach, delivering fast, transparent, and secure shipping experiences
  • Comprehensive after-sales service system to address all user needs
  • Continuous optimization of logistics and customer support processes to improve overall service quality

    • If you have any questions regarding our shipping services, please contact our support team.

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